Policies

Once you have decided to contact me, please leave a message with your name, phone number, and the best time for me to return your call.  Alternatively please fill out this google form and someone will be in touch.  We will have a 10-15 minute telephone discussion to briefly talk about what the issues of concern are and whether a formal evaluation will be helpful.

What to expect from the first visit:

Please push the call light next to the therapist’s name or “Anxiety Therapy LA” and have a seat in the waiting room and your therapist will come out to greet you.  During the session, you will be asked about various aspects of your life such as your passions, interests and hobbies.  Your therapist will also discuss your functioning at home, relations with family and friends, performance at work/school, as well as your sleeping and eating habits.  We will talk about your emotions, feelings, behaviors and how they have affected your life.  If we will be working with your child, it is best that you are present for the initial visit.

Insurance:

Anxiety Therapy LA and all of it’s therapists are considered “out-of-network” for PPO insurance plans.  We can provide you with a statement (superbill) at the end of each month that can be sent to your insurance company for reimbursement of a portion of your fee.  Please contact your insurance company for details on benefits for an “out-of-network” provider.  For more information on understanding your coverage, please check out this helpful guide from the IOCDF.

Payment:

We accept cash, check or credit card.  We require all new clients to have a credit card on file even if you are not paying by credit card.  Please make sure to set your privacy settings so that your payments remain confidential.  If you are an established client and need to update your credit card, please click here to be taken to the HIPAA compliant and secure IVY card update page.

Client Forms:

Your therapist will send you a link to the client portal.  Please make sure you fill out all documents prior to your first session.  We will not be able to fill them out in the office.

Teletherapy:

We offer teletherapy services to clients in California.  Ms. Massi is also licensed in Georgia and Florida and can provide teletherapy sessions in those states.

Contact in between sessions:

For established clients, we are on-call during normal business hours.  Your individual therapist will provide you the best way for you to contact them.  For non-urgent matters, your call will be returned the next business day Monday through Friday.  If I am away for an extended period of time I will offer an on-call emergency contact for current clients.  For urgent issues, leave a message and then send me a text message to my phone and I will do my best to return it within 60 minutes.  If you are experiencing a true emergency, please contact 911 as well.

You are also welcome to e-mail me with non-urgent questions/scheduling questions.  However, clinical discussions or treatment are usually not discussed via email.  Please be aware that e-mail is often not a secure or confidential medium to communicate.

Equality Policy:

Anxiety Therapy LA does not discriminate on the basis of race, color, national origin/ancestry, religion or belief, gender, gender expression, age, disability, size, marriage and civil partnership, sexual orientation, and pregnancy in any of its activities or operations.  These activities include, but are not limited to, hiring of staff and the provision of services to our clients.  We are committed to providing an inclusive and welcoming environment for all members of our community including clients, families, staff and consultants.